Order Status
Yer booty’s been raided and is on the way.
Find out how long from landfall yer ship is by clicking Your Account at the top of the page.
My Account
How do I create an account to shop with you?
We want to make your shopping experience easy and intuitive, so we have used Amazon’s world-renowned webstore software. Just log in with your existing Amazon account and, for most products, you can use your current Amazon.com shipping settings, as well as Amazon Prime. Expect fast, free, professional shipping (standard shipping only) for every product. If you do not have an Amazon account, simply create one when you are prompted on the checkout screen. Once you have an Amazon account, you can buy all our booty!
Passwords
What can I use as a password for my account?
Use anything you’d like, but we recommend using at least 8 characters, including 1 number.
What if I forget my account password, or need to change it?
Click on the Forgot Your Password link on the checkout page, follow the steps including entering the email associated with your account. You should receive password change instructions in your email within minutes or, in the worst cases, several hours.
Returns & Exchanges
Return Policy & Process
Did your booty fall overboard? Did you get fool’s gold? There’s a solution for ye. We want to bring ye only the finest treasure, so if you’re not happy with yer haul, follow the map below.
Determine if your Return Requires a Shipwrecked Recovery Authorization
It is important to retain the invoice you received inside your package. Please follow the return instructions on the invoice. If your return instructions indicate that you will need to request a Shipwrecked Recovery Authorization (SRA) directly from Chachi Toys, proceed to the instructions below.
Request a Return
If you have determined that you must request an SRA on your order to return an item, please review our return policy below and then click the “Request an SRA” link. Any returns received without an SRA will not be accepted and will be returned to sender. If you have lost your invoice, you are unsure if you require an SRA, or if you have any other questions, please fill out and send the Request an SRA form.
REQUEST AN SRA
Return Policy
You may return a product for refund, store credit, or exchange (if there was an error with your order) within 30 days of the order shipment date. Unless otherwise noted, all returns must be clearly marked with or accompanied by your SRA#.
If you received the wrong item, or it arrived defective or damaged, we’re here to help. Just contact us within 30 days of the item's original shipping date to arrange a return. Unless otherwise noted on your invoice, please use the “Request an SRA” link above to receive an SRA number for your return. We will refund you for your purchase, provided the returned item(s) are received in their original packaging, along with all accessories, warranty cards, manuals, software, etc., where applicable.
If you ordered the wrong item, wrong size, or changed your mind, we will refund you for your purchase (minus the shipping cost), provided the returned item(s) are received back in their original packaging, along with all accessories, warranty cards, manuals, software, etc., where applicable, provided your purchase is in "as-new" condition, and the purchased product was not in the Shipwrecked Bounty category, listed as a clearance product, or a non-returnable item. When your return is received, you will be issued a refund to your credit card or store credit for the merchandise only. (Please note that you will be responsible for return shipping costs of non-defective merchandise if you use one of our pre-printed return shipping labels.) Some products may also be assessed a 15% restocking fee – please ask if you are unsure. Also, please note that opened software and video games cannot be returned for refund or store credit. Additional restrictions may apply, please contact us for more information.
After you get your SRA number, you will have the opportunity to have a return shipping label generated for you. If you choose not to use a label provided by us, please use the instructions given to you when you receive your SRA to package your return. Ship your package back to us at the following address:
Chachi Toys Returns Bay
SRA: [Include your SRA# here]
714 E. Broadway
Glendale, CA 91205
Also, please be sure to place the shipping label on your return box. This sticker can be found on the bottom of the packing slip which was included with you order. Do not place the label directly on the product box, or otherwise use the product box as a shipping box; for items that are shipped in their product box (as opposed to external packaging), we will assess our 15% restocking fee.
If you have additional questions that were not addressed here please email custserv@chachitoys.com
New Customers
Ahoy! Welcome to Chachi Toys. We’ve made it our business to bring you the finest loot, dug up from every X-Marked spot across the seven seas.
How do I place an order?
To place an order, just add an item to your cart from any of our product pages. Open your cart and proceed to checkout, then sign in using your Amazon.com account. You can also select “I am a new customer” to create a brand new Amazon account, which you can use to make all of your purchases with us.
Can I make changes to my order or cancellation?
We try to get orders out to you as soon as you place them, so there is only a very small window of time to make changes or cancel your order. Click on Your Account at the top of the customer service page, sign-in if necessary, click the appropriate Order Information selection and make any changes to your order that you desire before it goes into processing. If your order is already being processed for shipment, please see our Return Policy for more information.
Search Tips
How do I search by product name?
Type the name of the item you are looking for into the search box. Check the spelling if your product does not come up as you entered it. You may also find it by searching for related products, or using the search by category feature.
Account Set-Up
Why do I need to register with Amazon to buy your stuff?
We use the Amazon webstore platform so we can give you easy access to our merchandise (who wants 10 different online accounts?) and so that we can offer you Amazon’s lightning fast, professional shipping services and customer service.
Catalogs
Do you have a catalog?
Not yet! Sign up for the Captain’s Log Newsletter and we’ll keep you posted on our latest developments, including if and when we launch a regular catalog.
Taxes
Will I be charged sales tax?
Because we have offices in California and Utah, all orders being shipped to these states are charged sales tax.
Do you take international orders?
Please contact us directly if you are an international customer and would like to place an order.
Payment Methods
What are your accepted payment methods?
All prices listed on our website are in U.S. Dollars. We accept Visa, MasterCard, Discover, and American Express, as well as Debit Cards.
In certain circumstances, we can accept check or money order, allowing 4 business days for the payment to clear once received. If you are interested in paying by check or money order, please send an email to custserv@chachitoys.com with the subject line (in all caps) “PAY BY CHECK OR MONEY ORDER.” Inside the email, please provide the name and item number for which you would like to send a money order payment.
Do you accept PayPal?
Yes! We accept PayPal payments. To arrange a Paypal order, please email custserv@chachitoys.com with the subject line (in all caps) “ARRANGE PAYPAL ORDER.” Inside the email, please provide the name and item number for which you would like to send a PayPal payment.
Address Verification
Why was I asked for more information about my address?
We all make mistakes. One time, Jimmy dropped a treasure chest into a lake and the piranhas got a golden meal. Sometimes we get orders with mistakes in the address and sometimes there are other discrepancies in the address (such as an address that is undeliverable by our delivery service). If we find a discrepancy, we will get in touch with you and attempt to rectify it.
Discounts & Promotions
Do you offer customers any special discounts?
If you join the Captain’s Log e-mail newsletter, you will have access to exclusive discounts and promotions available only to subscribers.
To be added to our list, send an email to custserv@chachitoys.com with the subject line : “PLEASE ADD TO CAPTAIN’S LOG.” We do not share your email with any third parties.
Only one promotion may apply per order. We reserve the right to limit quantities in advance of and after an order has been placed if it violates our internal strategy for a promotion or if the promotion has in some way been manipulated beyond its intended scope.
Shipping
Shipwrecked Bounty and certain other items that are not eligible for FBA services are subject to our shipping policy as stated above.
Most items will be serviced under Amazon’s Shipping Policy. Please review their policy for more details on shipping time.
We won't charge your credit card until your order is shipped. In-stock orders normally ship within 1-2 business days unless otherwise noted. During heavy volume periods, such as November and December, processing time may increase, but, to minimize this, we use Amazon’s world-renowned fulfillment services to get you your product as fast as possible. Any out of stock items will be marked or simply will not appear on the site.
Standard (3-5 days), Expedited (2 days), and next day services are offered on most items. Keep in mind that transit times are estimates, not guarantees. Delivery service relies entirely on the carrier’s ability to meet its commitments and handle volume. In other words, during peak volume, an item purchased with Next Day Delivery may in fact arrive three days later, although this is rare. This also does not include our 1-2 business day processing time. That is to say that an item that shipped with next day service that has been delayed two days may take up to five days or more to reach you. While this is far from the norm, it is possible during times of extreme volume. Please be aware of this when placing your orders.
PO Boxes
Do you ship to PO Boxes?
In most cases, we are able to ship to P.O. Boxes. Certain large items may not be able to ship to a P.O. Box.
We are not responsible for delays or mis-shipments when a P.O. Box address is used.
APO/FPO Shipping
Can you ship to APO/FPO addresses?
Most of our products can ship to APO/FPO. We will contact you if there is a discrepancy with your order. In certain cases, export restrictions prevent us from mailing items to an APO/FPO Address.
Please note, orders shipped to an APO/FPO address do take longer to be delivered. Please allow 2-4 weeks for your package to arrive.
Shipping Charges
How much is shipping?
All domestic orders ship free with standard shipping. Expedited shipping costs will be evaluated at the time of checkout.
International Shipping
Do you ship outside the U.S.?
Please email us for our international shipping policy if you are an international customer seeking to order.
Captain’s Log Newsletter
How do I sign up for the Exclusive E-mail Newsletter?
We’re just gearing up our ships for our next voyage, but if you want to get all the Captain’s latest updates from the treasure hunt, including new products, discounts, and sales, sign up for the Captain’s Log! To be added to our list, send an email to custserv@chachitoys.com with the subject line (in all caps): “PLEASE ADD TO CAPTAIN’S LOG.” No emails are ever shared with third parties.
Media Contact
If you’re interested in featuring our products on your website, writing an article about us, or an interview, please fill out this information so that we can review your request:
(*Required)Bulk orders
Arr! If yer interested in bringing some of our treasure to yer chest, we might be able to help ye! We will evaluate bulk order requests on a case by case basis. Please fill out the form below and we will review your request. Please provide as much information and be as accurate as possible to ensure that your request is approved.
(*Required)FAQ's
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About Us
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Privacy & Security
What is your Privacy Policy?
At Chachi Toys, we take your privacy very seriously. We only use your information to send you order information, or to send you newsletters at your request.
Security
Are orders secure?
Yarr matey! We might be pirates, but that just means we know every trick in the pirate tome. Our Amazon webstore runs on the exact same security technology that Amazon uses themselves, including an SSL certificate. All customer data is encrypted by Amazon’s top of the line security procedures.
Contact Us
Customer Service Hours
Mon.- Fri. 10am to 5pm Pacific Time
Address:
Chachi Toys
714 E. Broadway
Glendale, CA 91205
